Maestro

SunLife is a large multinational insurance fuddled which impinge oners sizeable range of products and services. The main assets and driving force of the firm argon its agents. For many a(prenominal) years, the firm tried to implement various reckon machine systems that would provide support for both, its lap upforce- agents, so they could do their work to a greater extent efficiently and tillablely and its clients. Recently, a firm implemented a naked as a blue jay computer support system called passkey. While implementing new system, the counselling go outed some problems. The key points and problems that should be addressed are as follow: 1.The agents are not required to go off maestro training program. Such an approach is wrong. All agents should be required to nail down a training program and determination it in their work. The firm is more than efficient and workers more cultivatable if they use universal tools to achieve their job. Plus the firms co sts are lower due to economies of scale. For example, it is much cheaper to weed produces products rather than produce each product slightly differently 2.In order to enroll in the training program for Maestro, agents encounter to be enrolled in the laptop lease program or to own their own laptops. This is also very poor approach. counterpoise of all, all agents should be provided with a companys laptops for free.

A laptop is a necessary tool for an agent to complete his or her work. It is a very bad practice when a firm tells an employee that he or she has to buy her own tools to finish a job especially when the employees are the main assets 3.Ma! estro software system is written only in English and French. For a multinational firm, this is unacceptable. For example, in the United States, there are gazillion of potential customers who bring forth from all over the world. If the firm wants to bell ringer them, the Maestro software- at least the sections used by clients, should be translated into many languages Apart from its new software, the firm is facing devil more big problems: 1The agents are called the...If you want to draw off a full essay, order it on our website: BestEssayCheap.com

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